Case Management - Generic - Send On Call Notification

This Playbook is part of the CaseManagement-Generic Pack.

Supported versions

Available on Cortex XSOAR (versions 6.2.0 and later).

This playbook can be used to send email notification if an Incidents severity is Critical or High.

Can be used as a sub-playbook to perform the same logic across different playbooks/use cases.

Dependencies

This playbook uses the following sub-playbooks, integrations, and scripts.

Sub-playbooks

This playbook does not use any sub-playbooks.

Integrations

This playbook does not use any integrations.

Scripts

• Set

Commands

• send-mail

Playbook Inputs

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Name	Description	Default Value	Required
emails	The email addresses to send the message to, can be comma separated.		Required
minimum_severity	The minimum severity level for the Incident to send notification for. Default is 3 (High). XSOAR Severity values: Critical (4), High (3), Medium (2), Low (1), Information (0.5), Unknown (0)	3	Optional

Playbook Outputs

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Path	Description	Type
EscalationEmailSent	Whether an escalation email was sent, will be Yes or No	string

Playbook Image

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