Case Management - Generic - Set SLAs based on Severity
This Playbook is part of the CaseManagement-Generic Pack.#
Supported versions
Available on Cortex XSOAR (versions 6.2.0 and later).
Sets the SLAs for Incidents, the Time to Assignment Timer, and the Remediation SLA Timer based on the Incident Severity.
Dependencies#
This playbook uses the following sub-playbooks, integrations, and scripts.
Sub-playbooks#
This playbook does not use any sub-playbooks.
Integrations#
This playbook does not use any integrations.
Scripts#
This playbook does not use any scripts.
Commands#
- setIncident
Playbook Inputs#
| Name | Description | Default Value | Required |
|---|---|---|---|
| SetIncidentSLAs | Set to "True" to set the SLA on the Incident. | True | Optional |
| SetTimeToAssignmentSLAs | Set to "True" to set the SLAs on the Time to Assignment Timer. | True | Optional |
| SetRemediationTimerSLA | Set to "True" to set the SLAs on the Remediation SLA Timer. | True | Optional |
| Severity | The Severity of the Incident. | incident.severity | Optional |
| CriticalRemediationSLA | Number in minutes for the Incident and Remediation Timer SLAs, when the severity of the Incident is Critical. | Optional | |
| HighRemediationSLA | Number in minutes for the Incident and Remediation Timer SLAs, when the severity of the Incident is High. | Optional | |
| MediumRemediationSLA | Number in minutes for the Incident and Remediation Timer SLAs, when the severity of the Incident is Medium. | Optional | |
| LowRemediationSLA | Number in minutes for the Incident and Remediation Timer SLAs, when the severity of the Incident is Low or Informational. | Optional | |
| CriticalTimeToAssignSLA | Number in minutes for the Time to Assignment Timer SLA, when the severity of the Incident is Critical. | Optional | |
| HighTimeToAssignSLA | Number in minutes for the Time to Assignment Timer SLA, when the severity of the Incident is High. | Optional | |
| MediumTimeToAssignSLA | Number in minutes for the Time to Assignment Timer SLA, when the severity of the Incident is Medium. | Optional | |
| LowTimeToAssignSLA | Number in minutes for the Time to Assignment Timer SLA, when the severity of the Incident is Low or Informational. | Optional |
Playbook Outputs#
There are no outputs for this playbook.
Playbook Image#
