Case Management - Generic - Start SLA Timers
This Playbook is part of the CaseManagement-Generic Pack.#
Supported versions
Available on Cortex XSOAR (versions 6.2.0 and later).
This playbook will start the Time to Assignment or Remediation SLA timers based on whether an Owner is assigned to the Incident.
Can be used as a sub-playbook to perform the same logic across different playbooks/use cases.
Dependencies#
This playbook uses the following sub-playbooks, integrations, and scripts.
Sub-playbooks#
This playbook does not use any sub-playbooks.
Integrations#
This playbook does not use any integrations.
Scripts#
Commands#
This playbook does not use any commands.
Playbook Inputs#
There are no inputs for this playbook.
Playbook Outputs#
There are no outputs for this playbook.
Playbook Image#
