ServiceNowTroubleshoot
This Script is part of the ServiceNow Pack.#
Supported versions
Available on Cortex XSOAR (versions 6.1.0 and later) and Cortex XSIAM.
Troubleshoot ServiceNow v2 integration by displaying health information.
Script Data#
| Name | Description |
|---|---|
| Script Type | python |
| Tags | ServiceNow,ServiceNowv2 |
| Cortex XSOAR Version | 3.5.0+ |
Inputs#
None
Outputs#
Open Instances Health Information
| Instance Name | Last Pull Time | Number of Incidents Pulled | Open Incidents 30 days | Total Open Incidents 30 days | Query |
|---|---|---|---|---|---|
| ServiceNow_v2_instance_1 | 2025-01-28T12:29:45.140651734Z | 1 | ServiceNow Incident INC001111, ServiceNow Incident INC002222 | stateNOT IN6,7 | 3083 |
Closed instances with open incidents
| Instance Name | Incidents | Total |
|---|---|---|
| ServiceNow_v2_instance_disabled | ServiceNow Incident INC001111 | 1 |
Example#
